Policies
Reservation Policy
All rentals require a signed agreement and deposit to secure equipment and event dates. Items are not guaranteed until a reservation is confirmed.
Deposit Policy
A non-refundable deposit is required at the time of booking. The remaining balance must be paid in full prior to delivery or pickup.
Payment Policy
Accepted payment methods may include credit/debit cards, checks, or electronic payments. Full payment is due before any rentals are released.
Cancellation Policy
Cancellations must be made in writing. Fees may apply depending on how close the cancellation occurs to the event date.
Change Order Policy
Modifications to rental orders are allowed based on availability. Changes requested within a certain timeframe before the event may be limited or subject to fees.
Delivery & Pickup Policy
Delivery and pickup times are scheduled in advance. A responsible party must be present to accept and sign for rentals unless prior arrangements are made.
Setup & Breakdown Policy
Setup and breakdown services are available for most items. Areas must be clear and accessible at the scheduled time.
Site Access Policy
Clients are responsible for ensuring the event site is accessible and prepared for delivery and installation. Additional fees may apply for difficult access or delays.
Tent Installation Policy
Clients must disclose any underground utilities, sprinkler systems, or site restrictions before tent installation. TRU Event Rental is not responsible for unmarked hazards.
Weather Policy
Tents and rentals are designed for normal weather conditions. In cases of severe weather, the company reserves the right to adjust installation for safety.
Damage & Loss Policy
Clients are responsible for all rented items from delivery until pickup. Damaged, missing, or excessively dirty items may incur replacement or cleaning fees.
Cleaning Policy
All items should be returned in the condition received. Excessive cleaning requirements may result in additional charges.
Liability Policy
TRU Event Rental is not responsible for injuries or damages resulting from misuse of rental equipment after delivery.
Permits & Venue Requirements
Clients are responsible for obtaining any required permits or venue approvals related to tents or equipment.
Equipment Availability Policy
While every effort is made to fulfill orders as requested, substitutions of equal or greater value may be made if necessary.
Late Return Policy
Late returns or extended rental periods may result in additional daily rental charges.
Force Majeure Policy
The company is not liable for failure to perform due to events beyond reasonable control, such as extreme weather, natural disasters, or government restrictions.
Frequently Asked Questions
How far in advance should I book my rentals?
We recommend booking as early as possible to ensure availability, especially during peak event seasons. For larger events, 3–6 months in advance is ideal, but we’re happy to help with last-minute needs whenever possible.
Do you deliver and set up the rentals?
Yes. TRU Event Rental offers delivery, setup, and breakdown services to make your event as easy and stress-free as possible.
What areas do you serve?
We serve Evansville, IN and surrounding communities. Contact us to confirm availability in your specific location.
How do I know what size tent I need?
Tent size depends on guest count, seating style, and any additional space needed for things like dance floors or catering. Our team can help determine the right size during your consultation.
Can I change my order after it’s been placed?
Yes, adjustments can typically be made based on availability. We ask that changes be requested as early as possible.
What happens if the weather looks bad?
Our tents are designed to provide protection from most weather conditions. We’ll work with you to plan accordingly and make recommendations based on the forecast.
Do you require a deposit?
Yes, a deposit is required to reserve your rentals and event date. The remaining balance is due prior to delivery.
What is your cancellation policy?
Cancellation policies vary based on timing and rental type. Our team will review all policies with you during the booking process.
Are you insured?
Yes, TRU Event Rental is fully insured to provide professional event rental services.
Do you offer on-site consultations?
Absolutely. We can visit your venue or event location to help plan layouts and ensure everything fits perfectly.
What types of events do you work with?
We provide rentals for weddings, corporate events, private parties, festivals, graduations, community events, and more.
Are linens and décor available to rent?
Yes. In addition to tents, tables, and chairs, we offer a variety of décor and accessory rentals to complete your event.
What if something gets damaged during my event?
We understand that accidents happen. Any damages will be reviewed after the event, and charges may apply depending on the item and situation.
How do I get a quote?
You can request a quote directly through our website or by contacting our team. We’ll help you build a custom rental package based on your event needs.
